The Lead Concierge at The Kensington oversees front desk operations, ensuring a warm and welcoming experience for residents, families, and visitors. They support the concierge team, coordinate resident services, and facilitate communication across departments. As a key resource and problem-solver, the Lead Concierge upholds The Kensington’s commitment to exceptional service, making every interaction seamless and personalized.
Concierge Team
The Concierge team at The Kensington Reston provides a welcoming and seamless experience for our residents, families, and visitors. As the first point of contact, they ensure that every interaction reflects our commitment to exceptional service. From greeting guests with a warm smile to coordinating daily tasks and special requests, our Concierge team goes above and beyond to meet the unique needs of each resident. With attention to detail and a personal touch, they help create an environment where residents feel supported, cared for, and right at home.
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Meet Brenda Millan, Lead Concierge at The Kensington Redondo Beach
Brenda Millan joined The Kensington Redondo Beach team as Lead Concierge in June 2024, bringing a passion for hospitality and a dedication to exceptional service. As the first point of contact for residents, families, and visitors, she takes pride in creating a warm, welcoming environment and ensuring a seamless experience for all who enter the community.
With strong organizational skills and a commitment to excellence, Brenda excels in managing the daily flow of communication and operations at the front desk. She values the relationships she builds with residents and their families, always striving to provide personalized support and assistance. Her friendly demeanor, professionalism, and attention to detail make her an integral part of the Kensington Redondo Beach team, embodying the community’s promise to love and care for residents as family.
“Being part of Kensington fulfills my heart because I have the privilege of working with residents, their families, and a strong team of people who share the same mission. Being a part of their journey makes each day truly worthwhile.”
Department Deep Dive
The Concierge Department at The Kensington plays a vital role in creating a warm, welcoming, and supportive environment for residents, families, and visitors. As the heart of the community’s front-facing operations, the team is dedicated to providing exceptional service, ensuring smooth daily operations, and fostering meaningful connections.
The Concierge at The Kensington serves as the first point of contact, providing a warm welcome and exceptional service to residents, families, and visitors. They assist with inquiries, coordinate services, and help ensure smooth daily operations. With a focus on hospitality and efficiency, the Concierge team plays a vital role in creating a supportive and inviting community atmosphere.
The Overnight Supervisor at The Kensington ensures the safety, security, and smooth operation of the community during nighttime hours. They provide leadership and support to the overnight team, oversee resident care needs, and address any concerns that arise. With a focus on vigilance and efficiency, the Overnight Supervisor upholds The Kensington’s commitment to exceptional service, ensuring residents receive the same level of care and attention at night as they do during the day.