The Housekeeping Supervisor is responsible for developing and managing the processes for cleaning the common areas and suites and for managing the laundry operations of the community.
Duties and Responsibilities:
- Monitors and adjust staffing levels, cleaning schedules, and supply inventories to meet labor cost, supply cost, and housekeeping services quality goals.
- Develops daily, weekly, monthly, semi-annual, and annual cleaning checklists for all areas within the community. Identifies whether the cleaning tasks on each checklist will be carried out by team members or third party service providers.
- Schedules team members to carry out cleaning tasks, assigns work on a daily basis, and ensures that work is completed as assigned. Carries out cleaning assignments as required.
- Participates in comprehensive inspection program that covers every suite, common area, and back of the house space on a monthly basis. Documents results of inspections and assigns work as needed to correct deficiencies.
- Promptly reports items that require repair or replacement to the maintenance department via a work order system.
- Manages a process to provide laundry services to residents on a weekly basis at a minimum and supports departmental linen and laundry needs daily.
- Maintains all departmental workspaces and equipment in clean and like new condition.
- Ensures that cleaning techniques of stall meet Infection Control program objectives and that Materials Handling complies with all applicable regulatory requirements. Ensures that all relevant cleaning equipment and supplies are consistently available to effectively support the program.
- Interviews, makes hiring recommendations, trains, orients, supervises, evaluates, and disciplines housekeeping personnel. Sets departmental priorities and makes job assignments. Keeps team members informed of changes that affect them.
- Attends training courses and participate in other professional development activities as required.
Knowledge and Skill:
- Must have excellent verbal skills and communication abilities.
- Ability to work effectively within a team based environment.
- Strong time management and organizational skills.
- Knowledge of the proper use of common cleaning, chemicals, and equipment.
- Must possess and exhibit a strong positive attitude toward customer service, have a genuine interest in geriatric care, and uphold the philosophy of the community
- Must be able maintain a good working relationship with staff, residents and families.
- Must possess good skills in planning, organizing, directing, and managing.
- Demonstrate a track record of a good sense of efficiency and delegation of work assignments.
- Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
- Must be able to read and write English, and follow verbal and written instructions.
- Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.
- Ability to work flexible hours including weekends and evenings.
- Be in good health, and physically and mentally capable of performing assigned tasks.
- Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician not more than (6) months prior to or (7) days after employment
- Must be cleared in a criminal background check administered in the state of Virginia.
- Minimum of 3 years in similar position.
- High school diploma required; college education preferred.
Mental and Physical Requirements:
- Requires ability to stand and walk short and long distances for extended periods of time.
- Stoops for and bends at the knees, twisting from side to side at the waist.
- Must be able to lift 50 pounds to waist height and 40 lbs to shoulder height
- Must be able to push 200 lbs. on a cart with casters
- Ability to remain calm and positive in stressful situations.