Website The Kensington Reston
The Director of Environmental Services is responsible for keeping the community building, equipment, and grounds in clean and like-new condition. This team member is also responsible for managing effective Safety and Emergency Response Programs.
Duties and Responsibilities:
Participates in the yearly business and budget planning for the Environmental Services Department. Monitors and adjusts staffing levels, service contracts, utility consumption, and supply inventories to achieve budgeted labor costs, Capital Expense costs, controllable costs, and environmental services quality goals.
Maintains buildings, equipment, grounds and records in accordance with federal, state, and local regulations. Ensures all inspections and certificates required by regulations are completed on a timely basis.
Develops daily, weekly, monthly, semi-annual, and annual cleaning and maintenance checklists for all areas within the community. Identifies whether the tasks on each checklist will be carried out by team members or third party service providers.
Develops and manages a work request system that allows team members and residents to report items that require the attention of the maintenance department. Ensures that all work requests are collected and acknowledged within 4 hours and are fully resolved within 48 hours.
Schedules team members to carry out cleaning and maintenance tasks, assigns work on a daily basis, and ensures that work is completed as assigned. Manages the performance of all third-party service providers that perform ongoing maintenance, repairs, and renovation/replacement projects at the community.
Develops and manages a process to provide laundry services to residents on a weekly basis at a minimum.
Develops and maintains sound a departmental approach to support Infection Control programs that comply with all applicable regulatory requirements. Ensures that all relevant equipment and supplies are consistently available to effectively support the program.
Creates and implements the community Safety Program. Responsible for monitoring safe environmental conditions and work practices, implementing emergency response procedures, establishing emergency/disaster plans, conducting and evaluating results of emergency drills, and training of staff on the operation of all life safety and emergency equipment and monitoring systems.
.Develops and carries out a comprehensive inspection program that covers every suite, and common area space on a monthly basis. Documents results of inspections and assigns work as needed to correct deficiencies.
Interviews, hires, trains, orients, supervises, evaluates, and disciplines Environmental Services personnel. Sets departmental priorities and makes job assignments. Keeps team members informed of changes that affect them.
Ensures suites are ready for resident move-in and assists families/staff with move-in activities and internal transfers.
Attends training courses and participates in other professional development activities as required.
Report any suspicion or evidence of elder abuse, mistreatment or neglect as outlined in Human Resources policies.
Knowledge and Skill:
- Must have excellent verbal skills and communication abilities.
- Ability to work effectively within a team based environment.
- Must have a thorough knowledge of general maintenance such as boilers, heating, air conditioning units, refrigeration and freezers, ice machines, electrical wiring, plumbing, painting, wallpapering, minor carpentry, lawn care, etc.
4. Knowledge of the proper use of common cleaning, chemicals, and equipment.
- Demonstrates a cooperative spirit and willingness to assist team members and residents.
- Must possess good skills in planning, organizing, directing, and managing.
- Demonstrate a track record of a good sense of efficiency and delegation of work assignments.
- Must possess and exhibit a strong positive attitude toward customer service, have a genuine interest in geriatric care, and uphold the philosophy of the community
- Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
- Must be able to read and write English, and follow verbal and written instructions.
- Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.
- Ability to work flexible hours including weekends and evenings.
- Be in good health, and physically and mentally capable of performing assigned tasks.
- Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician not more than (6) months prior to or (7) days after employment
- Must be cleared in a criminal background check administered in the state of Virginia.
- Minimum of 5 years of supervisory experience in a maintenance position
- High school diploma or equivalent is required. College education preferred.
- Certification/ licenses in one or more of the following trades (plumbing, electrical, HVAC) is strongly preferred.
Mental and Physical Requirements:
- Requires ability to stand and walk short and long distances for extended periods of time.
- Stoops for and bends at the knees, twisting from side to side at the waist.
- Must be able to lift 50 pounds to waist height and 40 lbs to shoulder height
- Must be able to push 200 lbs. on a cart with casters
- Ability to remain calm and positive in stressful situations.